At Mapautoteile Automotive, we prioritize customer satisfaction. Our return policy has been prepared to enable you to return your purchased products in a fair and transparent manner.
1. Return Period
You have the right to return your products within 14 days after receiving them. You must initiate your return request within this period.
2. Return Conditions
To process a return, the following conditions must be met:
• The product must be unused and in its original packaging.
• All accessories, tags, and the invoice must be included.
• The return request must be communicated to our customer service team.
3. Return Process
To initiate the return process:
• Notify us of your return request via email at atillaotomotivv@gmail.com or by calling our customer service at +905073769883.
• After receiving confirmation, send the product to the specified address.
4. Return Fees
• Shipping costs for returns may vary depending on the reason for the return.
• If the product is defective or incorrectly sent, shipping costs will be covered by our company.
• In other return cases, shipping costs are the responsibility of the customer.
5. Completion of the Return Process
Once the returned product is received, it will be inspected for compliance with the return conditions. If the product meets the return criteria, your payment will be refunded within 7 business days. The refund will be made using the payment method you selected during the order.
6. Non-Returnable Products
The following products cannot be returned:
• Used or damaged products.
• Products missing their invoice or accessories.
• Special orders or personalized products.
7. Contact
If you have any questions about the return policy, please contact us:
• Email: [atillaotomotivv@gmail.com]
• Phone: [+905073769883]
Customer satisfaction is our primary goal, and we are here to ensure your return process is completed as quickly and smoothly as possible.