1. How can I place an order on your website?
To place an order on our website, you can search for the needed spare part by typing in the search bar or browse through the categories. Once you find the product, add it to your cart and complete the payment process to place your order.
2. How can I find your products?
You can search for products by entering the name or part number in the search bar on the homepage. Additionally, you can filter products by car brand and model using the categories or vehicle sections.
3. Which brands' spare parts do you sell?
We offer original, aftermarket, and third-party spare parts for vehicles of brands such as Volkswagen, Audi, Seat, Skoda, Porsche, BMW, Mini, Land Rover, Mercedes Benz, and Smart.
4. How long does it take to deliver your products and are the products available in stock?
Delivery time may vary depending on product stock status and delivery address. Products in stock are usually shipped within the same day or within 1-3 business days. Estimated delivery times for out-of-stock items are listed on our website. All products offered for sale are listed with current stock status on our website or store. If an item is in stock, your order will be processed immediately. However, since stock status can change quickly, you can contact us before placing an order to check stock availability.
5. Is there free shipping available?
We offer free shipping for orders over 2000 TL. You can find detailed information about shipping costs on the payment page.
6. How can I track my order?
Once your order is shipped, we will send you the tracking number via email or SMS. You can track your order through the shipping company or via our website.
7. How can I choose the correct spare part when ordering?
The product page provides information about compatibility with your vehicle’s make, model, year, and engine type. You can also search using your vehicle’s existing part number or OEM number, or contact us with your vehicle's chassis number to check part compatibility.
8. What is your product return and exchange policy?
You can return our products within 14 days, provided they are unused, unopened, and in their original condition. Detailed return and exchange conditions can be found in the "Return and Exchange" section of our website.
9. What should I do if I receive a defective or incomplete product?
If you find an error or missing product in your order, please contact us as soon as possible. We will initiate the necessary steps for the return or exchange of the defective product.
10. What payment methods can I use?
You can make the payment via credit card, debit card, or bank transfer (EFT).
11. How is the invoice processed?
After your order, the invoice will be sent to your email address.
12. Do the spare parts come with a warranty?
Each product purchased comes with a warranty, which is valid according to the manufacturer's terms.
13. Why might your spare parts prices vary?
Prices may vary depending on the brand, quality, supplier, and stock availability. Special campaigns or promotions can also affect the prices.
14. Are the product prices inclusive of VAT?
The prices listed on our website include VAT. You will be able to see the total amount and VAT details on the payment page.
15. Where can I receive my purchased product?
Your purchased product will be delivered to the address you specified via courier. In some cases, you may also pick up the product from the courier’s affiliated branches. Additionally, you can pick up your products directly from our company address.
16. Can I install the spare parts myself?
It is recommended to consult a professional mechanic for installation. Some parts require expertise to install and may affect the warranty.
17. Can I place multiple orders at once?
Yes, you can place multiple orders at the same time. Each order is processed separately, and if different addresses are provided, they will be shipped separately. However, items in the same cart will be shipped together in a single package.
18. Can I make changes to my order?
Once your order is placed, the system will begin processing it. If your order has not yet been shipped, you can contact our customer service to request changes.
19. How can I stay informed about campaigns and discounts?
You can subscribe to our newsletter to receive information about campaigns and discounts. Additionally, you can view the latest offers on the campaign page of our website.
20. How can I securely pay for my products?
Payments on our website are made through secure payment gateways with SSL encryption. Credit card information is only transmitted to the payment system, and security measures are in place to protect your data.